Last updated: August 2026
15-Day Money-Back Guarantee
We want you to be completely satisfied. If for any reason you are not, you may return your product within 15 days of delivery for a full refund of the product price.
Return conditions
- The product must be in its original condition with all accessories, manuals, and original packaging.
- The product must not show signs of misuse, modification, or physical damage.
- Proof of purchase (order number) is required.
EU/UK consumers u2014 14-day statutory right
If you are a consumer in the European Union or United Kingdom, you have a statutory 14-day cooling-off period from the day you receive the goods to withdraw from the purchase for any reason.
How to start a return
- Contact us at vghcai@trasam.cn within the return window with your order number and reason.
- We will issue a Return Authorization (RA) number and return address.
US Return Address:
TRASAM
3372 Adobe Ct, Unit 120
Colorado Springs, CO 80907
United States
Phone: 719-297-5490 - Ship the product using a tracked, insured carrier.
- Once received and inspected (usually within 3u20135 business days), we issue the refund.
Refunds
- Refunds are issued to the original payment method.
- Processing time: typically 5u201310 business days after we approve the return.
- Original shipping costs are non-refundable unless the return is due to our error.
Return shipping costs
- Defective / incorrect item: we cover return shipping.
- Change of mind: buyer covers return shipping.
Damaged in transit
If your order arrives damaged, contact us within 7 days with photos of the package and product. We will arrange a replacement or full refund.