Last updated: August 2026
TRASAM (“we”, “us”, “our”) operates the website trasamhifi.com (the “Site”). This Privacy Policy explains what personal data we collect, why we collect it, and how it is used and protected.
Who we are
The Site is operated by Guangzhou Chunjing Acoustics Technology Co., Ltd., a company registered in Guangzhou, China. TRASAM is a registered brand of Guangzhou Quanxiang Audio Co., Ltd.
What we collect
When you place an order or contact us, we collect:
- Contact information u2014 your name, email address, shipping address, and phone number.
- Order information u2014 products purchased, transaction amount, and order history.
- Payment information u2014 payments are processed by third-party providers (PayPal). We do not store your full card number on our servers.
- Technical data u2014 IP address, browser type, and device information collected through cookies.
How we use your data
- To process and deliver your orders.
- To provide customer support and respond to your inquiries.
- To send order confirmations and shipping updates.
- To comply with legal obligations (tax, customs, accounting).
Legal basis (GDPR)
We process your data on the following legal grounds: performance of a contract (fulfilling your order), legitimate interest (fraud prevention, site improvement), and consent (newsletter subscription).
Who we share data with
- Payment processors (PayPal) u2014 to process transactions.
- Shipping carriers (YunExpress, DHL, FedEx) u2014 to deliver your order.
- Legal authorities u2014 where required by law.
We never sell your personal data to third parties.
Data retention
We retain order and customer data for as long as necessary to fulfill orders and meet legal/accounting requirements (typically 5u20137 years for tax records).
Your rights (GDPR / CCPA)
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (“right to be forgotten”).
- Object to or restrict processing.
- Withdraw consent at any time (for marketing).
To exercise any of these rights, contact us at vghcai@trasam.cn.
Cookies
Our Site uses cookies to remember your cart, keep you logged in, and analyze traffic. You can control cookies through your browser settings.
Contact
For privacy questions or requests: vghcai@trasam.cn